Refund & Dispute Policy

If you have a question about your order or believe you were charged in error, please contact us at hello@ourvaluables.com before initiating a payment dispute. In many cases, we can resolve the issue quickly through our customer support process.

Refunds are processed after returned items have been received and inspected.

Approved refunds are issued to the original payment method used for the purchase. Depending on your financial institution, it may take several business days for the refund to appear in your account.

Because your purchase includes access to digital content, any account associated with a refunded purchase will be deactivated when the refund is processed.

If your order arrives damaged, defective, or you receive the wrong item, we'll work with you to provide an appropriate resolution, which may include a replacement or refund.

If a payment dispute or chargeback is initiated, Valuables may provide relevant order, shipping, and communication records to the payment processor as part of the dispute resolution process.